Leading Pan-African financial institution, Ecobank Transnational Incorporated through its Foundation, has renewed its partnership with the Global Fund to Fight AIDS, Tuberculosis and Malaria for a further three years.
Julie Essiam, Chief Executive Officer, Ecobank Foundation signed the agreement with Mark Dybul, Executive Director, Global Fund. She said, “The Ecobank Foundation is pleased to be part of a historic moment with the Global Fund and what we are trying to do in Africa, which is to create a “thriving Africa”, and a prosperous continent. It is important for the private sector to collaborate to ensure that we use our platforms to unlock funds which will deliver sustainable progress and prosperity to Africa.”
Programmes supported by the Global Fund partnership have put 9.2 million people on antiretroviral treatment for HIV, provided 15.1 million people with TB treatment and distributed 659 million mosquito nets to protect families from malaria.
Mark Dybul, Executive Director, Global Fund said, “We are excited about the Ecobank partnership, which improves the impact of our grants in numerous ways. When you work to advance financial management, all the way down to sub-recipients in rural areas, that’s hugely important for development.”
Ade Ayeyemi, Ecobank Group Chief Executive Officer, said, “Our job as bankers is to build the technical infrastructure that brings tens of millions more Africans into a more formal financial system. Ecobank’s founding fathers established a Pan-African bank to support Africa’s transformation. We are pleased to renew our productive partnership with the Global Fund. I am confident that we are a step closer to enabling prosperity across Africa.”
Through its Foundation, Ecobank will continue to take a prominent role with the Global Fund To Fight against AIDS, Tuberculosis and Malaria on the African continent.
The Global Fund is an organization designed to accelerate the end of HIV/AIDS, tuberculosis, and malaria as epidemics. As a partnership between governments, civil society, the private sector and people affected by diseases, the Global Fund mobilizes and invests nearly US$4 billion annually to support programmes run by local experts in more than 100 countries and supports attainment of the Sustainable Development Goals adopted by the United Nations.
Total has announced the sale of its Specialty Chemicals’ Affiliate Atotech to Carlyle Group. In the framework of the transaction, Total will receive $3.2 billion, representing 11.9 times Atotech’s 2015 adjusted EBITDA.
“Atotech, which is very active in Asia, is the worldwide leader in its high tech segment, with a business model focused on innovation and customer relationships. Carlyle will enable Atotech to pursue its growth ambitions and serve its customers while respecting its commitments towards its employees and stakeholders. This transaction is part of Total’s portfolio management strategy, which aims to align the Group’s asset base with its business ambition. It also forms part of the $10 billion divestment program over 2015-2017 announced by the Group”, commented Patrick Pouyanné, Chairman & CEO of Total.
Equity for the transaction will come from Carlyle Europe Partners IV, a €3.75 billion buyout fund, and Carlyle Partners VI, a $13 billion U.S. buyout fund.
Gregor Boehm, Managing Director and Co-Head of Carlyle Europe Partners, said: “With its intense customer focus and state-of-the-art R&D capabilities, Atotech is poised for continued growth and innovation. We look forward to partnering with the company’s management team and employees to fully realize Atotech’s potential.”
Martin Sumner, Managing Director on Carlyle’s Industrial and Transportation team, said: “Atotech is a strong business with excellent growth prospects in the global plating chemicals and equipment industry. Carlyle looks forward to supporting Atotech’s management team through continued investment in superior technology innovation and solutions for its global customer base.”
The proposed transaction is subject to the applicable legally required consultation and notification processes for employee representatives and to approval by the relevant antitrust authorities.
Part of Total since 1993, Atotech B.V. is a global leader in metal and surface finishing technologies, with two business segments: electronics (printed circuit boards, semiconductors) and general metal finishing (for end-markets such as automobile, construction, furniture etc). Active in more than 40 countries, Atotech has over 4,000 employees worldwide, mainly in China and in Germany, with 18 production sites (6 in Europe, 8 in Asia, 4 in America) and 18 TechCenters (5 in Europe, 8 in Asia, 5 in America). In 2015, Atotech’s sales were €1 billion.
About The Carlyle Group
The Carlyle Group
is a global alternative asset manager with $176 billion of assets under management across 128 funds and 170 fund of funds vehicles as of June 30, 2016. Carlyle’s purpose is to invest wisely and create value on behalf of its investors, many of whom are public pensions. Carlyle invests across four segments – Corporate Private Equity, Real Assets, Global Market Strategies and Investment Solutions – in Africa, Asia, Australia, Europe, the Middle East, North America and South America. Carlyle has expertise in various industries, including: aerospace, defense & government services, consumer & retail, energy, financial services, healthcare, industrial, real estate, technology & business services, telecommunications & media and transportation. Carlyle employs more than 1,650 people in 35 offices across six continents.
Total is a global integrated energy producer and provider, a leading international oil and gas company, and the world’s second-ranked solar energy operator with SunPower with presence in more than 130 countries worldwide. Total has over 96,000 employees committed to better energy that is safer, cleaner, more efficient, more innovative and accessible to as many people as possible.
Lenovo has been named one of Interbrand’s Best Global Brands for the second consecutive year. The highly influential list is published annually by Interbrand and features an elite group of the world’s most powerful and recognizable global brands.
“Lenovo continues to successfully focus on differentiating its brand and products in the highly-competitive global marketplace. Lenovo truly lives by its brand mantra ‘never stand still’ when it comes to building its dynamic and innovative brand and business,” noted Jez Frampton, Interbrand’s Global CEO. “I congratulate Lenovo on being named one of Interbrand’s Best Global Brands for the second consecutive year.”
The past year has marked a period of growth and brand transformation for Lenovo, as its recent investments in the acquisitions of Motorola Mobility and IBM’s System X server and storage businesses have significantly diversified the company’s product portfolio and customer reach. The company has maintained its position as the global leader in PCs with a market share of more than 20 percent; is the worldwide #2 in the Android tablet space; is on the path to becoming a top three player in the datacenter market, and is a burgeoning challenger in the mobile space with the iconic Moto brand of smartphones. Harnessing all of this market growth and leadership across multiple product sectors has been a brand relaunch that looked beyond the product brands like ThinkPad, Yoga and Moto to a broader company brand point of view and belief that ”Different is Better.”
The Interbrand Best Global Brands report, now in its 17th year, identifies and ranks the top 100 international brands using a unique methodology that analyzes the many ways a brand touches and benefits an organization, from attracting top talent to delivering on customer expectations and driving economic value. The ranking is based on a combination of attributes that contribute to a brand’s cumulative value, including financial performance, the role a brand plays in influencing customer choice and the strength a brand has to command a premium price or secure earnings for the company.
“Over the past year, Lenovo has experienced a period of transformation while maintaining its position as one of the world’s most influential and recognizable brands. Our approach to product innovation continues to drive our reputation with a loyal base of fans who are confident in what the Lenovo brand represents: ‘Different is Better’, said David Roman, chief marketing officer, Lenovo.“I am delighted that we are once again recognized by Interbrand’s Best Global Brands Report, a prestigious honor that attests to the worldwide influence of the Lenovo brand.”
Lenovo is a $45 billion global Fortune 500 company and a leader in providing innovative consumer, commercial, and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs (including the legendary Think and multimode Yoga brands), workstations, servers, storage, smart TVs and a family of mobile products like smartphones (including the Moto brand), tablets and apps.
A documentary film on environmental threats to Nigeria “Nowhere to Run” will be screened on November 22 during the upcoming WAPIC (West African Power Industry Convention) taking place in Lagos from 22-25 November.
“Nowhere to Run” tells the story of environmental threats and unique challenges to security in Nigeria from the perspective of the affected communities.
The documentary has already fostered much debate and discussion in Nigeria, the region and globally. Guest speakers at the event will include H.E Michel Arrion, Ambassador, Head of Delegation of the European Union to Nigeria and ECOWAS, as well as Mr. Amara Nwankpa, Director, Public Policy Initiative, at the Shehu Musa Yar’Adua Foundation.
“Nowhere to Run” was produced by the Yar’Adua Foundation as an advocacy tool to raise awareness and galvanise communities and policy makers to confront the threat of climate change and environmental degradation. The narrator of the documentary is Ken Saro-Wiwa Jr., the son of the late environmental activist.
Admission to view the documentary is free but due to limited seats, prior booking is advised. Please click here to register: http://www.wapicforum.com/documentary
WAPIC, a long-running, regional conference and exhibition, will return to Lagos with an innovative and interactive programme that reflects the dynamic energy landscape of the region and will once again attract some 2000 power professionals, high-level experts and industry stalwarts at the 13th edition of the event.
WAPIC is organised by Spintelligent, leading Cape Town-based trade exhibition and conference organiser, and the African office of Clarion Events Ltd, based in the UK. Other flagship events in Spintelligent’s power portfolio on the continent are African Utility Week, the East African Power Industry Convention (EAPIC), iPAD Rwanda Energy Infrastructure Forum and iPAD Cameroon Energy & Infrastructure Forum.
The Shehu Musa Yar’Adua Foundation was established by the friends, family and associates of Shehu Yar’Adua to sustain the legacy of one of Nigeria’s foremost leaders and inspire the nation’s future generations with his life of service. Through its facilities and programmes the Foundation endeavors to further the ideals of Shehu Yar’Adua: his commitment to national unity and good governance and to building a just and democratic society for all Nigerians.
WAPIC screening of “Nowhere to Run”:
Date: 22 November 2016
Time: 18:00 – 20:00
Venue: Eko Hotel & Suites
Watch the Trailer – Nowhere to Run
Forrester has found that 39% of customers tell their friends and families about bad customer experience
A recent survey by research and analysis information technology company, Forrester has found that 39% of customers tell their friends and families about bad customer experience. This means that for every customer that has a bad experience with a company, the resulting business erosion that accompanies it can increase exponentially.
While there are no current statistics on the impact of poor customer service on businesses operating in Sub-Saharan Africa, it is safe to say that poor customer service can seriously impact a company’s bottom line.
In light of International Customer Service Week, acknowledged from 3 to 7 October 2016, Fatima Sullivan, Vice President of Customer Service for DHL Sub Saharan Africa (dpDHL.com), says that in an increasingly competitive world, good customer service is key to attracting and retaining customers. “With a multitude of options now available to consumers when it comes to products and services in every sector, it is crucial for businesses to differentiate themselves through customer service excellence.”
Businesses must realize that customer service is the most important touch point between companies and customers, says Sullivan.
Building great consumer experiences is a complex task, involving strategy, integration of technology, orchestrating business models, brand management, and commitment
“When a customer’s satisfaction is increased by one point (out of 10), there is an average 10% increase in the possibility that they will remain a customer, according to the Institute of Customer Service. This statistic reveals that even small changes to improve customer service can have a positive impact on a company’s client retention”, says Sullivan.
“We strongly promote and advocate having an Insanely Customer Centric Culture at DHL Express – this means that the want and need to delight a customer is at the very core of each of our employee’s DNA. Ensuring that the voice of the customer resonates throughout the organization is essential to great service quality. While you can measure Customer Service key performance indicators daily, the most value is derived from direct customer feedback. Initiatives such as the Net Promoter Approach (NPA) management tool, which measures promoters and detractors among your customer base and proactively sources feedback from them is extremely useful in identifying areas for improvement and enabling the company to make the necessary changes to enhance their offering and continually offer better ways to deliver excellence to customers.”
“At DHL Express, we take customer service very seriously and try to deliver great customer experiences that are full of surprising ‘wow’ moments. Proof of this lies in the fact that we have won over 20 external awards for customer service in SSA in 2016 so far,” adds Sullivan.
“Building great consumer experiences is a complex task, involving strategy, integration of technology, orchestrating business models, brand management, and commitment,” comments Hennie Heymans, CEO of DHL Express Sub Saharan Africa. “However, before all this can take place, it starts with having a great team and this year’s Customer Service Week provides us with an opportunity to reward our super star advisors, and recognize their passion for our business and for our customers.”
Customer Service Week was founded in 1991 and runs from 03-07 October this year. More information can be found on CSWeek.com
Control Risks, the global business risk consultancy, published its survey “The State of Enterprise Resilience”
Over one third of respondents of Control Risks’ Business Resilience Survey 2016/2017 (ControlRisks.com) felt that their organisations lacked the relevant skills or talent to drive corporate resilience; this is an increase of 17% on 2015. This is in spite of the fact that 27% of respondents have actively recruited dedicated resources to support the resilience agenda, and 46% have invested in training, awareness, and communications. Control Risks, the global business risk consultancy, published its survey “The State of Enterprise Resilience”, assessing the degree to which the concept of resilience has gained traction and become embedded within organisations.
Further key findings include:
1 – ISO 22316 provides guidance on resilience programmes. 62% of respondents were either aware of or have read the draft of ISO 22316 – the guide to organisational resilience. 92% of respondents agree with the core principles which focus largely on shared purpose and collaboration across functions. However, 18% of respondents indicated that they would not be striving to adopt the core principles, preferring instead to stick to existing processes.
2 – The importance of effective leadership. 53% of all respondents indicated that the effectiveness of leadership was the highest-priority objective supporting the resilience agenda. This aligns to the guidance in ISO 22316 which states effective management and governance supports organisational resilience. Anticipation of and managing change rated as the next highest priority for organisations. To build sufficient adaptability, resilience should be driven from the executive and management and should be embedded across the organisation.
3 – Companies are more worried about long-term reputational damage than short-term financial loss. Over 70% of respondents see reputational damage as the most significant concern to their business in the event of a disruption – considerably more than reduced revenue (38%), the loss of new business opportunities (25%), or reduced shareholder value (26%).
4 – Increasing concern over cyber threats. Respondents rated cyber security as the most potentially disruptive external threat to their organisation, with 47% stating this was their primary concern.
5 – 92% of respondents agree that cross-functional working and sharing of information is a key principle of resilience. However, 48% of respondents remain reliant on centralised governance and oversight instead of multi-disciplinary risk meetings that would perhaps encourage greater cross-functional collaboration and information sharing.
Mark Whyte, Senior Partner at Control Risks and author of the survey, comments:
“The increased threat from disruptive events has encouraged companies from all sectors to consider specific threats to their operations and identify areas of vulnerability. It is clear that many organisations are focussed on the need to become more resilient, but the implementation of the strategies and tactics that support this is currently taking too long”.
“To build a resilient organisation the emphasis should not purely be on strategy, or the culture of the organisation, or the way it handles risk management. A resilient organisation is one where these three components integrate to achieve the desired effect”.
Andy Cox, Director at Control Risks and the report’s co-author, adds:
“The successful implementation of a resilience programme takes time. The development of resilience frameworks that span the enterprise, capturing and integrating existing risk management activities requires resource and patience. Having set-up many of these programmes for our clients, we have learned that the best way to approach this huge task is to consider it as a series of prioritised projects that incrementally increase the resilience of the organisation over time.”
From stunning white masquerades at Eyo to the week-long festival held in honor of the river goddess, Osun, Nigeria is home to some of Africa’s greatest festivals. Each year, locals and tourists from neighboring countries and abroad, flock to events across the continent to witness and participate in festivals that showcase the religious history, music, art, indigenous folklore and cultural heritage of the nation.
While these festivals, of course, celebrate tradition, heritage and the rich history of the people through colorful attires, artistic expositions, and intriguing traditional rites, they also mean good times for performers, visitors and local businesses. Among the largest is the Calabar carnival which usually features as many as 50,000 costumed participants and attracted more than 2 million spectators last year. In what seems to be almost a decade, Nigeria has witnessed a consistent growth in the festival business and Jumia Travel gives five reasons for this.
Festivals mean big business for locals. From cultural to music festivals, these events form an important income stream for local communities and the host regions. They not only bring people together and get infrastructure built, they create jobs and if executed rightly, local businesses are at the center of the creation of these types of events. With the increasing business opportunities for the events organizations and local businesses, there has been a sort of revolution in festivals in the commercial aspect.
Sponsors are now paying millions to brand festivals. Initially, festivals were done on low key, especially cultural festivals. However, today awareness for such events is now done on a large scale. From billboards, radio jingles and even ticket sales, a lot of strategies are now put in place to create massive awareness and captivate the target audience. These new strategies being adopted are made possible because sponsors and advertisers are willing to spend millions of dollars to target what they know is a truly captive audience. With donations from Telecoms such as MTN, GLO and AIRTEL to companies such as Indomie, UAC, Dangote and NGOs, festival sponsorship spending has been growing exponentially over the last couple of years, consequently leading to a boom in the Nigerian festival business.
Technology and Social Media Buzz.
Technology has played a huge role in the boom of the festival industry in Nigeria. In addition to the fact that there have been advances in data gathering and analysis as well as wireless technology which have vastly improved how these festivals are planned and managed, Social Media has played a huge role in the marketing and promotions, as fans build communities online flood their social media feeds with photos, videos and posts highlighting festival fashion, top performances and more; sharing their excitement far and wide. The publicity and social media buzz drive help inspire others to attend these festivals, leading to a significant growth in the festivals business.
The media coverage of these events has played a huge role in shaping the way these events are seen not just within the country, but around the world as it is hard to tell how many millions of people see it. The minds of these people who get to read about these events in the media and watch them on television are automatically shaped to envision the events as an avenue for fun. This propels them to plan, attend and invest in future events.
Millennials Are Driving Attendance.
It is no secret that Millennials in Nigeria, who make up a large percentage of the population, would trade almost anything for the thrill of an experience, especially shareable, personalized experiences. These festivals feature everything that appeals to them, from music, alcohol, highly-shareable moments and a community of fans to a break from the hustle and so they are keen on driving. Their involvement in different aspects (including buying festival tickets, attending festivals e.t.c) has directly or indirectly also led to a growth in the country’s festival business.
Hilton is expanding its presence in Nigeria; the company announced the signing of a management agreement with Quality Inspection & Testing Services Limited to open a 350 guest-room and suite hotel at Lagos’ Murtala Muhammed International Airport, Nigeria.
The hotel, which was signed at AHIF 2016 in Rwanda, is set to open in 2023 and joins Hilton’s growing African portfolio of more than 80 properties trading or in the development pipeline, which will see Hilton more than double its presence across Africa in the next 3-5 years.
“With a population of more than 16 million, Lagos is the seventh-fastest growing city in the world and the second largest in Africa, with much of the nation’s wealth and economic activity concentrated here,” said Patrick Fitzgibbon, senior vice president, development, EMEA, Hilton Worldwide. “Strong growth is forecasted in both domestic and international travellers using Murtala Muhammed International Airport, so this exemplary new hotel will be well placed to meet traveller’s needs, offering an unparalleled level of design, comfort and service.”
The hotel will be situated within close proximity to Ikeja, the capital of Lagos State, as well as the passenger terminals at Murtala Muhammed International Airport, which service travellers flying to hundreds of destinations around the world.
Sam Iwuajoku, Chairman and CEO of QUITS, said: “The signing of the agreement to open Hilton Lagos Airport is testament to a period of exciting growth and development for Lagos. Our plans to build an exceptional hotel at the international airport will revolutionise the traveller experience and also offer a state-of-the-art choice for conferences, meetings and events. We look forward to a very successful collaboration with Hilton Worldwide on this outstanding development.”
Hilton Lagos Airport will comprise 350 guest-rooms, of which 72 are suites, an Executive floor and multiple food and beverage outlets, including; a restaurant serving international cuisine; a speciality restaurant; a fashionable rooftop cocktail bar; and a hip night club. An elevated pool deck, with lavish gardens and a striking horizon pool overhanging the side of the property, provides breath-taking views of the surroundings and a unique leisure experience for an airport property. The hotel will also feature a spa and fitness centre.
Business travellers and event planners will benefit from a wide choice of professional facilities across the 2,600sqm event space, including a 1,350sqm ballroom and 500sqm junior ballroom.
“Hilton Lagos Airport will further solidify our presence in Nigeria and be a great asset to our Hilton Hotels and Resorts properties trading or under development in Africa,” said Jim Holthouser, executive vice president, global brands, Hilton. “We have great confidence in this growing market and are proud to be pioneering exemplary guest experiences across the continent with our range of Hilton brands.”
Hilton is set to more than double its presence in Africa in the next three to five years to more than 80 hotels and is focused on further development prospects across the continent, entering new countries while also growing in areas with an existing Hilton presence.
This signing is in addition to the recent signing of Legend Hotel Lagos Airport, Curio Collection by Hilton, also with QUITS, with an additional 76 guest rooms to be added, bringing the room count up to 130-keys. These properties represent the two most recent hotels signed at Lagos Airport in some time. The Curio hotel, due to open during 2017, will be the first within the airport environment giving guests and airline passengers alike unrivalled ease of access to the airport’s facilities.
As world Celebrates Teachers’ Day, telecommunication services provider, Airtel Nigeria, has congratulated all teachers for their hard work, steadfastness, self-sacrifices and for contributing to nation building by helping to develop and nurture future leaders. The brand has vowed to continue to support the growth of education through its Corporate Social Responsible (CSR) initiative of adopting schools.
The Chief Executive Officer and Managing Director, Airtel Nigeria, Segun Ogunsanya described teachers as heroes in the education sector and deserve to be celebrated.
“As an organization, we are very passionate about education, just as we believe that teachers are the real heroes of every modern society.
“At various stages in our lives, we all have been taught by teachers, and so we have utmost respect and admiration for individuals who have chosen this noble profession of teaching. We celebrate teachers who play a very important role in providing quality education at all levels,” he said.
He also added that “though it is said that a teacher’s reward is in Heaven, we believe that at Airtel we can support teachers in our own way. This we do through the robust implementation of our flagship CSR programme, Adopt-a-School.”
Airtel’s Adopt-a-School programme provides a solid a platform for the telco to empower underprivileged kids by adopting schools in rural areas on a long term basis, rehabilitating the said schools, providing amenities and donating uniforms, writing materials and books to the children as well as providing regular, world class training for the teachers.
Some of Airtel’s adopted schools include Oremeji Primary School, Ajegunle, Lagos State; Iyeru-Okin Primary School, Offa, Kwara State, Presbyterian Primary School, Ediba, Cross River State; St. John’s Primary School, Oke-Agbo, Ijebu-Igbo, Ogun State and Community Primary School, Amumara, Imo State.
In line with its commitment to developing the Nigerian educational sector, Airtel has announced that it is set to commission one of its newly adopted schools, Yahaya Hamza LEA Primary School, Zaria, Kaduna State.